Office Policies page artwork for Pediatric Dentist Dr. Susanne Wallengren in Lutherville, MD
Logo for Pediatric Dentist Dr. Susanne Wallengren in Lutherville, MD

Our office provides specialized dentistry for infants, children, young adults and special needs patients in a warm, caring and "child-friendly" environment. Pediatric dentists complete 2-3 years of additional training after dental school to prepare for the unique dental needs of children. We focus on preventive care to help children nurture a healthy smile and create a positive impression of dentistry that will last a lifetime. Our office serves infants, children, teens and those with special needs in Lutherville, MD, and greater Baltimore area towns including Towson, Pikesville and Cockeysville, MD.

Top Pediatric Dentist - Baltimore Magazine

2324 West Joppa Rd., Suite 430 Lutherville, MD 21093
PH: 410-321-0200

Office Policies

Girl playing in field

How are Appointments Scheduled?

The office attempts to schedule appointments at your convenience and when time is available. Preschool children should be seen in the morning because they are fresher and we can work more slowly with them for their comfort. School children with a lot of work to be done should be seen in the morning for the same reason. Dental appointments are an excused absence. Missing school can be kept to a minimum when regular dental care is continued.

Since appointed times are reserved exclusively for each patient we ask that you please notify our office 24 hours in advance of your scheduled appointment time if you are unable to keep your appointment. Another patient, who needs our care, could be scheduled if we have sufficient time to notify them. We realize that unexpected things can happen, but we ask for your assistance in this regard.

Do I Stay with My Child During the Visit?

We invite you to stay with your child during the initial examination. During future appointments, we suggest you allow your child to accompany our staff through the dental experience. We can usually establish a closer rapport with your child when you are not present. Our purpose is to gain your child's confidence and overcome apprehension. However, if you choose, you may come with your child to the treatment room. For the safety and privacy of all patients, other children who are not being treated should remain in the reception room with a supervising adult.

Our Financial Policy

Our office's financial policy has been established to keep our fees fair and reasonable, for all. Payment is expected at the time services are rendered. For your convenience, we accept: cash, personal checks, money orders, Master Card, Visa or Discover.

Dental Insurance
If you have dental insurance coverage, we can take care of the necessary paperwork for you, submit the claim, and have the payment sent directly to us. You must have all the necessary policy information at the time of the visit for us to submit the claim. If you do not have that information, you will be responsible for the fees incurred at the time of the visit. We will then give you a receipt that you can submit to your insurance company for reimbursement.

It is your responsibility to know your insurance information.
Dental insurance does not cover all costs for dental services. Some companies pay fixed fees for certain procedures, while others pay a percentage of the charges. What your dental insurance covers has been negotiated between your employer and the dental insurance company. We will estimate what your insurance will cover and let you know what your anticipated responsibilty is. That responsibility is due at the time services are rendered. After receiving payment from you insurance company, if there is an overpayment, a refund will be sent promptly, if there is still a balance due, a statement of your account will be sent for you to remit. It must be noted, that all fees incurred are ultimately your responsibility.

We reserve the right to charge a fee for appointments that are not cancelled with 48 hour notice.

Payment is the responsibility of the parent accompanying the child to the dental appointment. This is very important, so that there are no misunderstandings regarding the necessary treatment for your child.

We hope this clarifies our financial policy. As always, we remain ready, willing, and able to discuss any questions that you may have.

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